Dushi Electrical Terms & Conditions
1. Introduction Welcome to Dushi Electrical Ltd (“we”, “our”, “us”). These terms and conditions (“Terms”) outline the agreement between us and our customers (“you”, “your”) for the provision of electrician services. By engaging our services, you agree to these Terms. Please read them carefully.
2 Scope of Services 2.1. We provide electrical services, including but not limited to installation, repair, and maintenance of electrical systems. 2.2. Any specific services will be outlined in a written estimate or agreed upon verbally and confirmed in writing before work commences.
3 Estimates and Quotes 3.1. All estimates are valid for 30 days from the date of issuance unless otherwise stated. 3.2. Estimates are subject to change if unforeseen issues arise during the work. 3.3. Any additional costs will be communicated to you and must be approved before proceeding.
4. Payment Terms 4.1. Payment is due upon completion of the work unless alternative arrangements have been agreed upon in writing. 4.2. We accept payment via bank transfer, debit card, cash. 4.3. Late payments may incur a fee of ÂŁ25 or interest at 3% per day, whichever is greater. 4.4. All materials and products remain the property of Dushi Electrical Ltd until payment has been received in full. 4.5. Electrical certificates or compliance documentation will not be issued until payment has been received in full. 4.6. In cases of late payment, we reserve the right to take the following legal actions:
- Issue a formal demand for payment.
- Pursue the debt through a small claims court in accordance with the UK’s legal procedures.
- Engage debt recovery agencies to recover outstanding amounts, with additional costs being passed on to you.
- Add statutory interest and late payment fees as outlined in the Late Payment of Commercial Debts (Interest) Act 1998.
5. Cancellation and Rescheduling 5.1. You may cancel or reschedule your appointment by providing at least 24 hours' notice. 5.2. Cancellations made with less than 24 hours' notice may incur a cancellation fee at rate at our discretion. 5.3. We reserve the right to reschedule or cancel appointments in cases of emergencies or unforeseen circumstances.
6. Workmanship and Warranty 6.1. All work is carried out to a professional standard and complies with applicable UK regulations and safety standards. 6.2. We provide a 12-month warranty for our workmanship. Materials and parts are subject to the manufacturer’s warranty. 6.3. Warranty claims must be reported within the warranty period. 6.4. Lifting of carpets/flooring will be carried out by our engineers. Whilst ever care will be taken, we cannot accept responsibility for carpets replaced not as originally fitted. 6.5. The Company do not make any allowances for re-decorating or re-plastering in any capacity. Upon completion of works the work area will be left clean and tidy. 6.6 The works shall be carried out during normal working hours, 8.00 am to 6.00pm Monday to Friday, unless alternative arrangements have been made in writing to the Customer. 6.7 Electrical certificates can take up to 4 weeks to arrive from date of final payment
7. Customer Responsibilities 7.1. You must provide safe and unobstructed access to the work area. 7.2. It is your responsibility to inform us of any hazards or special conditions that may affect the work. 7.3. We are not responsible for delays or additional costs caused by issues you fail to disclose.
8. Liability
8.1. We are insured for public liability.
8.2. We are not liable for:
- Losses or damages caused by pre-existing issues in your electrical system.
- Incidental or consequential damages, including loss of income or property damage, unless caused by our negligence.
8.3. Property Damage Claims and Rectification
8.3.1. In the unlikely event that you believe damage has been caused to your property by Dushi Electrical Ltd during the provision of our services, you must notify us in writing within 48 hours of completion of the work.
8.3.2. Upon receiving notification, we will arrange to inspect the alleged damage within 5 working days (or sooner in cases of emergency).
8.3.3. Following our inspection, if we agree that damage has been caused by our work, we reserve the right to:
- Rectify the damage ourselves using our own qualified personnel; or
- Appoint a third-party contractor of our choosing to rectify the damage at our expense.
8.3.4. In emergency situations where immediate remedial work is required to prevent further damage or ensure safety, you must contact us immediately to obtain written authorisation before appointing an emergency contractor. We will provide authorisation or denial within 2 hours of notification during business hours, or within 4 hours outside business hours.
8.3.5. If we authorise the appointment of an emergency contractor, you must:
- Obtain and provide us with a detailed written quote before work commences (where reasonably practicable);
- Ensure the contractor provides an itemised invoice upon completion;
- Submit the invoice to us for reimbursement within 14 days of the emergency work being completed.
8.3.6. We will not be liable for costs incurred from contractors appointed without our prior written authorisation, except where it was not reasonably practicable to obtain authorisation due to genuine emergency circumstances posing immediate risk to health, safety, or significant property damage.
8.3.7. Failure to notify us within the 48-hour period specified in clause 8.3.1 may result in your claim being denied, unless you can demonstrate reasonable grounds for the delay.
8.3.8. This clause does not affect your statutory rights under UK consumer protection law.
9. Dispute Resolution 9.1. In the event of a dispute, we encourage you to contact us directly to resolve the matter. 9.2. If a resolution cannot be reached, disputes may be referred to an alternative dispute resolution (ADR) service in accordance with UK law.
10. Governing Law 10.1. These Terms are governed by the laws of England and Wales. 10.2. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Service Contracts & Termination Dushi Electrical Ltd offers service contracts which can be terminated at our discrection with immediate effect if we find the customer to be abusive or violate any of these terms and conditions.
12. Changes to Terms 12.1. We reserve the right to amend these Terms at any time. Any changes will be posted on our website and will take effect immediately unless stated otherwise.
Contact Information If you have any questions about these Terms or our services, please contact us:
- Email:
This email address is being protected from spambots. You need JavaScript enabled to view it. - Phone: 02380 172432
- By engaging our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.